Build an AI Customer Support Agent on AWS
A hands-on workshop — build a production-ready AI agent that reads your product docs, remembers past conversations, and takes actions like creating support tickets. Powered by Amazon Bedrock AgentCore and Claude.
🚀 What You'll Build
You will build an AI customer support agent that reads your product documentation (PDFs/text), answers customer questions using that knowledge, remembers each customer across sessions, and can create support tickets or escalate to a human — all running on Amazon Bedrock AgentCore. The whole project is scaffolded for you by a single cross-platform bootstrap script, so every learner starts from an identical, working baseline on Windows, macOS, or Linux.
✅ Prerequisites
- An AWS account with Amazon Bedrock available (us-east-1 recommended)
- Familiarity with the AWS Console and AWS CLI
- Basic understanding of what an LLM/AI model is — you do not need ML expertise
- Python 3.13+ installed on your laptop (Windows, macOS, or Linux — all supported)
- AWS CLI v2 configured with a profile that has AdministratorAccess
- Git installed (optional — there is a no-Git fallback for the project scaffold)
Workshop Modules
Want video walkthroughs?
This workshop is also available on Udemy with full video walkthroughs and downloadable code.
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